At Divine Dev Studio (“we,” “our,” “us”), we respect your privacy and are committed to protecting your personal, medical, and financial information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website, online booking system, or hospital services.
Divine Dev Studio - Specialist Hospital Platform Privacy Policy
1. Information We Collect
We may collect the following types of information when you interact with us:
a) Personal Identification Data
i. Name, age, gender, and date of birth.
ii. Contact details (phone number, email address, physical address).
iii. National ID or insurance policy details (if required).
b) Medical & Health Data
i. Patient medical history, records, prescriptions, and diagnostic results.
ii. Appointment bookings, consultation notes, and treatment plans.
iii. Emergency contact and next-of-kin details.
c) Payment & Transaction Data
i. Billing details and payment method information.
ii. Transaction history for services used.
d) Technical & Website Usage Data
i. IP address, browser type, and device information.
ii. Cookies, analytics data, and browsing activity on our website.
2. How We Use Your Information
We use your information for the following purposes:
2.1. Medical Care: To provide accurate diagnosis, treatment, and follow-up care.
2.2. Appointments: To confirm bookings, send reminders, and manage schedules.
2.3. Payments: To process billing, insurance claims, and financial transactions.
2.4. Communication: To respond to inquiries, provide updates, and share health alerts.
2.5. Improvement: To enhance our website, services, and patient experience.
2.6. Legal Compliance: To comply with government health regulations and reporting requirements.
3. How We Protect Your Information
We take strict measures to safeguard your data, including:
3.1. Encryption: All sensitive information (medical & financial) is encrypted during transmission.
3.2. Restricted Access: Only authorized staff can access patient records.
3.3. Data Retention: Medical records are stored securely as required by law.
3.4. Monitoring: Regular audits and monitoring of systems for security breaches.
4. Sharing of Information
We will never sell or rent your personal information. However, we may share your data in the following cases:
4.1. With Doctors & Medical Staff: To provide appropriate treatment and care.
4.2. With Insurance Providers: To process claims and confirm coverage.
4.3. With Legal Authorities: If required by law, court order, or public health mandate.
4.4. With Service Providers: For website hosting, IT support, or secure payment processing.
5. Cookies & Online Tracking
5.1. Our website uses cookies to improve browsing experience and track website usage.
5.2. You may disable cookies in your browser, but some website features may not function properly.
5.3. We may use Google Analytics or similar tools for performance monitoring.
6. Patient Rights
As a patient or website user, you have the right to:
6.1. Access: Request a copy of your personal or medical data.
6.2. Correction: Update inaccurate or incomplete records.
6.3. Deletion: Request deletion of personal data (subject to legal obligations).
6.4. Restriction: Limit how we use your data in certain cases.
6.5. Withdraw Consent: Opt-out of marketing communications at any time.
7. Children’s Privacy
7.1. We do not knowingly collect personal data from children under 16 years without parental/guardian consent.
7.2. If you believe your child’s information has been collected improperly, please contact us immediately.
8. Third-Party Links
8.1. Our website may contain links to external sites.
8.2. We are not responsible for the privacy practices or content of third-party websites.
9. Data Retention
9.1. Patient medical records are retained in compliance with healthcare regulations.
9.2. Non-medical data (cookies, analytics, etc.) is retained only as long as necessary for business purposes.
10. International Users
10.1. If you are accessing our services from outside Nigeria, please note that your data may be transferred and stored in our facilities within Nigeria.
11. Updates to Privacy Policy
11.1. We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new Effective Date.
12. Contact Us
If you have questions, concerns, or requests about this Privacy Policy, please contact us:
📧 Email: [email protected]
📞 Phone: +1306-633-5456
🏥 Address: 15 ohikere street,by wilmer Bus-stop, olodi- Apapa, Lagos, Nigeria
By using the Website, you agree to these Privacy Policy. If you have any questions or concerns, please contact with admin.